Shipping & Delivery Policy

Welcome to Cocoaroot! We're committed to delivering your favorite products quickly, safely, and affordably.

📦 Shipping Process

Once your order is placed:

• ✅ You’ll receive an order confirmation email.

• 📤 Orders are typically processed within 1–2 business days.

• 🚚 Once shipped, you'll get a tracking link via SMS/email to follow your delivery.

  
  

🚛 Delivery Timelines

We partner with trusted courier services to ensure reliable delivery:

Location Metro Cities Estimated Delivery Time
Metro Cities 2–4 business days
Other Cities 3–7 business days
Remote/Rural Areas 5–9 business days

Note: Delivery timelines may vary during holidays, sales, or unforeseen events.

💸 Shipping Charges

• Free Shipping on all prepaid orders above ₹499

• Flat rate of ₹60 for orders below ₹499

• COD (Cash on Delivery) may be subject to an extra fee (₹50, if applicable)
  
  

🛑 Delivery Delays

While we strive for timely deliveries, delays may occur due to:

• Incorrect/incomplete shipping address

• Weather conditions or strikes

• Courier partner issues

If your order is delayed beyond expected delivery time, please contact us at support@cocoaroot.in.

📦 Order Tracking

To track your order:

1. Visit [cocoaroot.in/order-tracking]

2. Enter your Order ID & email/mobile

3. View real-time updates
   
   

📬 Failed Deliveries

If delivery fails after 2 attempts:

• The product may be returned to us.

• A re-delivery will be initiated (extra charges may apply).
  
  

📝 Questions?

If you have any queries related to shipping or delivery, reach out to us at:
📧 support@cocoaroot.in